Shipping policy

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after your order confirmation email is received. Once your order has shipped, you will receive a shipping notification with tracking details.

Domestic Shipping Rates and Estimates

Shipping charges for domestic orders will be calculated and displayed at checkout based on your chosen shipping method.

International orders may be subject to customs duties or import taxes, which are determined by the destination country and are the responsibility of the recipient.

International Shipping:

Shipping Destinations: We offer international shipping to customers in the United States (USA) and the European Union (EU).
Shipping Rates: International shipping rates are calculated at checkout based on the destination and weight of your order. Please be aware that additional customs duties and taxes may apply, which are the responsibility of the recipient.
Shipping Times: Estimated shipping times vary by destination. After processing your order, you will receive a shipping confirmation with tracking details. Please note that delivery estimates may not always be precise.
Customs Duties and Taxes: You are responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for information on potential charges.
Order Processing: International orders may require additional processing time due to customs clearance. We appreciate your patience and understanding.
Shipping Carriers: We partner with reputable carriers to ensure reliable international delivery. You can choose your preferred shipping method at checkout.
Order Tracking: Once your order ships, you will receive a tracking number to monitor your delivery status. Please allow some time for tracking information to be updated.

Returns and Exchanges:
International orders are subject to our standard return and exchange policy. Customers are responsible for return shipping costs. Please refer to our Returns and Exchanges policy for more details.

Customer Support:
If you have any questions or concerns about your international order, our customer support team is here to help. Contact us at mystiqparfums@hotmail.com.

Disclaimer:
While we strive to ensure smooth international deliveries, unforeseen circumstances like customs clearance delays may impact shipping times. We appreciate your understanding in these situations.

Customs Responsibilities:
Once your parcel has shipped, the customer is responsible for any applicable customs charges. If you refuse to pay these charges, Mystiq Parfums cannot intervene, as fees are incurred from the shipping courier once the parcel reaches the destination country.

Refusal of Delivery Due to Customs Fees

If an international customer refuses delivery of their package due to customs fees or import charges, Mystiq Parfums may not be able to issue a refund. This is because the shipping label has already been paid for, and additional return shipping fees and UK customs charges may apply if the package is returned to us.

Return Shipping and Customs Charges

If a package is returned due to delivery refusal or non-payment of customs fees, Mystiq Parfums may be liable for return shipping fees and UK customs duties. In such cases, refunds may not be eligible. Where applicable, any refund issued will be reduced by any return-related fees or charges incurred.

Communication and Support:
We understand that international shipping can be complex, and we’re here to assist you throughout the process. If you have any questions or concerns regarding customs fees, import charges, or delivery, please contact our customer support team. We are committed to providing the best possible assistance.

Safe Place and Neighbour Delivery Policy:
By choosing to have your package left in a safe place or with a neighbour, you agree that Mystiq Parfums is not liable for any loss, theft, or damage once the parcel has been delivered according to your instructions. This policy applies to all orders delivered through Royal Mail or any other courier service. Once a parcel is marked as delivered in accordance with your preferences, Mystiq Parfums is released from any responsibility for the package. We recommend choosing a secure location and notifying any designated neighbours about the potential delivery. If you have concerns about the security of your delivery, consider selecting a method that requires a signature.

Refund Policy for Missed Deliveries:
Refunds will not be provided for parcels that are returned to us due to the recipient being unavailable to receive or collect the package. We can arrange redelivery, but additional shipping charges may apply.

How do I check the status of my order?
When your order has shipped, you will receive an email notification with a tracking number to check its status. Please allow 48 hours for tracking information to become available. If you haven’t received your order within 4 days of receiving your shipping confirmation email, contact us at mystiqparfums@hotmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. If your order arrives damaged, please email us as soon as possible at mystiqparfums@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work to find a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mystiqparfums@hotmail.com.